Contact
For equipment support, email service@integratedlistening.com or call 303-399-4183.
For clinical support, email contact@integratedlistening.com or call 303.741.4544
Support FAQ
Professional product questions are listed per product: iLs Pro, and iLs Focus.
General iLs FAQ.
iLs Pro
My iPod is frozen, what do I do?
- Toggle the Hold Switch on and off (set it to Hold, and then turn it off again).
- Press and hold the Center and Menu Button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.
How can I extend my battery life?
- Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power.
- Use the iPod and Amp regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with an empty battery).
- Use the Pause button, or turn the iPod off by holding the Play/Pause button for 2 seconds when you are not listening.
How do I know when the amp and iPod are fully charged?
- The green light on the back of the amp will turn off when it has reached a full charge.
- The iPod will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off, the screen will say “Charged” when a full charge is achieved.
When I adjust the volume on the iPod I do not hear any change.
- The headphones and bone conductor are amplified by the iLs Amp. To change the levels, adjust the volume on the iLs Amp.
I hear a buzzing sound coming from the Bone Conductor, what’s happening?
- You likely have the Bone Conduction Level set too high. The Bone Conductor is a sensitive device that requires specific volume levels. Please always refer to your iLs Protocols and never set the Bone Conduction level higher than prescribed. Permanent damage to the Bone Conductor may occur.
How do I adjust the balance?
The balance may be adjusted by fingernail, flathead screwdriver, or small coin.
Can I plug my iLs iPod into a computer and add music?
- The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need to complete a unique listening program. By plugging your iPod into your computer you risk deleting all iLs Music. The iLs iPod has been pre-programmed to work as a stand-alone music player that does not require a computer for operation.
I think my headphones may be malfunctioning, how do I check?
- First turn all the volume knobs down. Make sure all plugs are inserted into the correct jacks and screwed down snug. Next, Play the BC Test in your playlist menu. First turn the BC Knob to +1 to check the BC level, return it to 0 after you have checked the signal. Next turn up the AC knob, and then turn the balance all the way right to check the right channel, and all the way left to check the left channel. If you cannot hear a signal in any of these channels, your headphones may need repair, please contact iLs Support.
iLs Total Focus
My iPod is frozen, what do I do?
- Toggle the Hold Switch on and off (set it to Hold, and then turn it off again).
- Press and hold the Center and Menu Button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.
How can I extend my battery life?
- Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power.
- Use the iPod and Amp regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).
- Use the pause button, or turn the iPod off by holding the play/pause button for 2 seconds when you are not listening.
How do I know when the amp and iPod are fully charged?
- The green light on the back of the amp will turn off when it has reached a full charge.
- The iPod will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.
When I adjust the volume on the iPod I do not hear any change.
- The headphones and bone conductor are amplified by the iLs Amp. To change the levels, adjust the volume on the iLs Amp.
Can I plug my iLs iPod into a computer and add music?
- The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need to complete a unique listening program. By plugging your iPod into your computer you risk deleting all iLs Music. The iLs iPod has been pre-programmed to work as a stand-alone music player that does not require a computer for operation.
I think my headphones may be malfunctioning, how do I check?
- First turn the volume knob down. Make sure all plugs are inserted into the correct jacks and screwed down snug. Next, Play the BC Test in your playlist menu. Now you should hear the Bone Conductor. Turn up the volume knob, and then turn the balance all the way to the right to check the right channel, and all the way left to check the left channel. If you cannot hear a signal in any of these channels, your headphones may need repair. Please contact iLs Support.
