Product questions are listed per product: iLs Focus Systems and iLs Pillow.
General iLs FAQ.
iLs Focus Systems
My iPod Touch says it has a pass code, what do I do?
The iPod Touch comes with a pass code set by iLs. The code is 4571, or “ILS1”.
My iPod is frozen, what do I do?
iPod Classic – 1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again). 2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.
iPod Touch – Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds. Once the apple icon appears, release the buttons and the iPod will reboot.
Can I plug my iLs iPod into a computer and add music?
The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iLs iPod into your computer you risk deleting all iLs Music.
How can I extend my battery life?
iPod Classic – Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power. Use the Pause button, or turn the iPod off by holding the Play/Pause button for two seconds when you are not listening.
iPod Touch – Press Home button until the Slide to Power off image appears, then slide the green arrow to fully turn off the iPod when not in use.
Use the iPod and iLs Amplifier regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).
How do I know when the iLs Amplifier and iPod are fully charged?
The green light on the back of the iLs Amplifier will turn off when it has reached a full charge.
iPod Classic – The iPod Classic will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.
iPod Touch – The iPod Touch will show a picture of a solid white battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.
When I adjust the volume on the iPod, I do not hear any change.
When the amplifier is connected to the iPod, al volume levels are controlled by the amplifier.
Can I plug my iLs iPod into a computer and add music?
The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.
I think my headphones may be malfunctioning, how do I check?
iLs has two short tests to make checking headphone function quick and simple. The first is called the AC Test, which is used to check Air Conduction functionality.
On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:
- Left Ear Test
- Right Ear Test
With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.
The second is called the BC Test, which is used to check Bone Conduction functionality. On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Next, try holding the Bone Conductor between thumb and forefinger, squeezing gently. The vibration should be palpable. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.
What is included with the iLs Pillow?
Along with the iLs Pillow, you’ll receive 5 music programs (two hours each) loaded onto an MP3 player; the MP3 charger; a waterproof, hypoallergenic, washable cover and cotton pillowcase.
Do I use a pillowcase?
The iLs Pillow comes with a washable, waterproof cover. Additionally, a cotton pillowcase (choice of child design or white) is included. The iLs Pillow is usually inserted into your regular pillowcase, above the regular pillow, so that it has contact with your head. For those who do not use a pillow, the iLs Pillow may be used on its own.
What if I lose my charger?
These days it is common to have multiple chargers lying around the house. We recommend you clearly label your iLs Pillow charger to help you keep track of it. If you lose it, contact email@example.com for a replacement ($9.95 plus shipping).
Can I return the iLs Pillow if I don’t like it?
We think you will love the iLs Pillow, but if you are not happy with your purchase you can return it within 30 days for a full refund of the purchase price less shipping and a 15% processing fee. The iLs Pillow must be returned in the original box with all parts and accessories in good condition to receive a refund. Note: Some people take a few days to adjust to the iLs Pillow. We recommend you try it for at least a few days before making up your mind.
What kind of music is included with the iLs Pillow?
iLs’ 3D Music technology has been a key component of our clinical programs for years. It is based on the natural conductive quality of the human body. Our bones are natural conductors; in fact, every time we speak the vibration caused by our voice is carried by bone to our inner ear.
What is the advantage of 3D Music?
3D Music provides a deeper, more sensory-based level of calm and relaxation than regular speaker music. In addition to affecting both body and mind, the music is heard only by the individual listener. There are no headphones or headbands needed. You can lie as you normally do – on back or side – with the added comfort of music massaging you on the inside.
What should I do if I like the music but it makes me feel awake rather than sleepy?
Most likely, the volume is too loud or your music selection is not the best one for you. First, make sure the volume isn’t so loud that it is preventing sleep. Second, consider changing to one of the other music programs. For example, if the Classical program is too engaging, try switching to the Ambient program.
How long does the music play?
The music plays continuously for two hours before gradually fading out.
Can I keep the pillow on all night?
The iLs Pillow is set to play for two hours and then stop automatically; some change the setting to a loop whereby it plays continuously through the night. This can result in sensory overload and make the user feel a little ‘wonky’ in the morning (a temporary, uncomfortable feeling). We recommend a) not using the loop setting unless you are well acclimated to the iLs Pillow, and b) if you do use the loop setting make sure the volume level is lower than normal so as to reduce the stimulation throughout the night.
How long can one continue to use the Pillow?
There is no restriction on the duration of use, nor any known negative effects from extended use.
Is there any frequency radiation from the iLs Pillow player?
No, the player does not emit any radio, Wi-Fi or cell phone type signals. If using your own player, check the user’s manual to find out if it emits radio frequencies.
Can I listen to my own music with the iLs Pillow?
Can I listen to any music I want? iLs has specifically selected and processed the music which comes with the iLs Pillow; however, one may choose other music and play it through the iLs Pillow as one chooses.
I can’t hear the music. Am I supposed to?
Yes, the volume should be at a low level which is enjoyable to listen to but not so loud that it keeps you from sleeping. If you can’t hear music, it may be that the ambient noise in the room is too loud. Using the earplugs included with the iLs Pillow will help dampen ambient noise and significantly improve your ability to hear the iLs Pillow music.
What is the ‘right’ volume level?
The right volume level is that which is comfortable and allows you to relax and fall asleep. Too loud and you won’t be able to relax, too soft and you will find yourself straining to hear the music. Experiment with the volume; test it in different sleeping positions. A couple points to keep in mind: 1) the volume required to hear the music when lying on your back is typically much higher than when sleeping on your side, 2) lie quietly for a minute and you will realize your ability to hear the music at a low volume improves as you listen; for this reason, it is usually better to set the volume slightly on the low side.
I sleep on both my back and side – how do I find the right volume for both positions?
Since the same volume level does not usually work for sleeping on your back and your side, there’s no easy answer to this. One simple adjustment you can make, without taking out the player, is to move your head farther from the transducers when you are on your side. Just a slight move away from the music source drops the volume significantly.
As a clinician, what volume level should I recommend for my clients?
It’s important to test the volume and set it in the same environment similar to the one where it will be used. In other words, you wouldn’t want to test it in a loud room (like an OT gym), set the volume and then recommend that level for a child to use in their quiet bedroom. Clinicians recommending the Pillow to their clients must try it themselves and become familiar with it prior to sending their clients home with it. Volume level is an individual preference; please read the iLs Pillow User Guide thoroughly before using the iLs Pillow with clients.
Does my ear need to be against the transducers which emit the music?
No, as long as some part of your head is touching, or very close to, the transducers in the iLs Pillow the sound will be conducted to your inner ear.
Are there any contraindications?
There are no contraindications; however, it is important to be observant of young children as they begin using the iLs Pillow, and to begin with short sessions and a low volume level.
- Remember, the iLs Pillow is NOT a medical device and is not to be used to treat any diagnosis or medical condition.
- It can be very helpful in restoring restful sleep when that is a problem, but no medical claims about its use should be made.
- Therapists and parents are advised to get pre-approval from their doctor whenever a concern over the use of the iLs Pillow with existing medical conditions exists. A number of parents have received a go-ahead from their treating doctor, neurologist or neurosurgeon for children who have a seizure disorder or have had a shunt placed for hydrocephalus.
What is the youngest age a baby can use the iLs Pillow?
iLs recommends a child be at least one year of age before a iLs Pillow is put into his/her crib. With infants and toddlers, it is always a good idea to begin with very low volume and short sessions (e.g. 10-30 minutes). Gradually increase sessions as tolerated.
Can I use the iLs Pillow on the same day/night as I use the iLs Total Focus?
In most cases you can use the iLs Pillow the same day/night that you listen to the main iLs program. In cases of hyper-sensitivity (esp tactile and vestibular), we recommend caution as same day use may result in over-stimulation. One solution is to begin using the iLs Pillow for shorter periods of time (e.g. 15-30 minutes) to make sure over-stimulation is not occurring before increasing the listening time. Always check with your therapist or coach if you suspect overstimulation is occurring.
My child rolls all over when he sleeps; if he is not directly on the Bone Conductors will he still receive the benefit?
There is greater benefit received from the iLs Pillow when one’s head is in direct contact with the transducers, vs. being on the outer edge of the iLs Pillow but still hearing the music. However, if the goal is to relax and fall asleep then there is no need to worry about proximity to the transducers once one is sleeping. (Mission accomplished!)
Is it okay to use the iLs Pillow under my pillow instead of on top of it if I increase the volume?
Short answer: Whatever works! One will not receive the benefit of bone conduction which would be received with direct contact to the transducers; however, it this is comfortable and helps with sleep there is no reason not to.
If I wake up in the middle of the night can I turn the iLs Pillow on again?
Yes, the program can be re-started in the middle of the night but this may not be conducive to falling back asleep. Alternatively, you can set the program on the loop setting per the User Guide. We recommend a) not using the loop setting unless you are well acclimated to the iLs Pillow, and b) if you do use the loop setting make sure the volume level is lower than normal so as to reduce the stimulation throughout the night.
Does it take time to get comfortable with the iLs Pillow?
Some people find it takes several nights to acclimate to the iLs Pillow. We recommend giving it at least a few nights and, if possible, start using it on a weekend to allow a day or two to adjust.
Will I need to use the iLs Pillow forever, or after extended use will the results carry over so I can only need it now and then?
Each person has a different experience with the iLs Pillow. To date, all reports indicate individuals can stop using it after a few weeks without changes to their new sleep patterns. If you do end up using it for an extended period of time, that’s ok, too. There are no known side effects associated with long term use other than continued good sleep.
How quickly will I see improved sleep and anxiety?
We are all unique and have different reactions to the iLs Pillow. Try it each night for a few days, at least, before you judge whether or not it’s for you.
How can I know if it will work for my child?
There is no way of knowing if it is effective until trying it. We do offer a 30-day trial period so you can return it for a full refund of the purchase price less shipping and a 15% processing fee.
Is it possible to use the iLs Pillow too much? If so what will happen?
The vast majority of people are able to use the iLs Pillow nightly for two hours at a time with only positive reactions. If you or your child has sensory sensitivities we recommend trying a lower volume level for a shorter period of time (e.g. 15 or 30 minutes, at first). Gradually, increase the listening time and volume as the listener becomes accustomed to the stimulation. Use your best judgment. Overuse of the iLs Pillow does not cause harm other than a temporary dizziness or nausea as a result of too much stimulation to the vestibular system.
Can I use the iLs Pillow while reading or doing homework?
Yes, reading or studying while using the iLs Pillow is fine and should provide a calming effect which might help with focus and attention.