Contact
Please send technical support questions to support@integratedlistening.com.
For urgent situations, call iLs Audio Engineer Zac Rissmiller at 720-352-3265

Support FAQ

Professional product questions are listed per product: iLs 1000, iLs Pro, and iLs Focus.
Consumer Product FAQs will be added to the Family Resources reference page in September 2007.

iLs 1000

My Olive media server is frozen, what do I do?

• If the Olive is not responding, press the power button located on the left side of the unit until it turns off. Then press the power button again to start-up. Please keep in mind that the Olive is a computer so this process may take a few minutes.

When I play FSM music it sounds filtered.

• You may still be filtering from a Mother’s Voice segment. Confirm that the Ultra Curve is in FSM Mode by pressing the MEMORY button and selecting FSM with the big knob.

How do I set the Bone Conductor (BC) at +1?

• +1 setting is when the BC Knob is at the 12 o’clock position. +2 is the next dark white line at a 1 O’clock Position.

I hear a buzzing sound coming from the Bone Conductor (BC), what’s happening?

• You likely have the BC Level set too high. The Bone Conductor is a sensitive device that requires specific volume levels. Please always refer to your iLs Protocols and never set the Bone Conduction level higher than prescribed. Permanent damage to the Bone Conductor may occur.

The Mic200 gets hot after a while. Is this normal?

• Yes, this is normal. The Mic200 has a Vacuum Tube inside of it. This helps amplify the microphones signal, and will make the unit warm to the touch after it has warmed-up.

Should I leave the Mic200 plugged in all the time?

• No, the Mic200 should be unplugged after an Actives (Expressive Language) or Mother’s Voice recording session is completed. This will help prolong the life of the Mic200.

I accidentally pressed the wrong button on the Ultra Curve, what do I do?

• Simply press the MEMORY button and select and load the FSM preset with the big knob. This will ensure that the proper settings are achieved. By pressing the RTA button (Real-Time-Analyzer) you will see the familiar view of the frequency analysis of the music that is playing.

Mothers Voice Recording, How do I know that everything is set up properly and that the Olive is receiving signal?

• After pressing the NEW button within the Analog Recording Menu, 2 meters will appear in the screen. When you speak into the microphone you should see these meters light up. This indicates that the Olive is receiving a signal. One you set an appropriate level with the Output Knob of the Mic200, press record (button with the circle) to begin your recording.

I think my headphones may be malfunctioning, how do I check?

• First turn all the volume knobs down. Make sure all plugs are inserted into the jacks fully. Next, play a piece of music. Finally, turn up each knob, one at a time, to check the Left AC, Right AC, and Bone Conduction. If you cannot hear a signal in any of these channels, your headphones may need repair. Please contact iLs Support.

iLs Pro

My iPod is frozen, what do I do?

• Toggle the Hold Switch on and off (set it to Hold, and then turn it off again).
• Press and hold the Center and Menu Button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.

How can I extend my battery life?

• Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power.
• Use the iPod and Amp regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with an empty battery).
• Use the Pause button, or turn the iPod off by holding the Play/Pause button for 2 seconds when you are not listening.

How do I know when the amp and iPod are fully charged?

• The blue light on the back of the amp will turn off when it has reached a full charge.
• The iPod will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off, the screen will say “Charged” when a full charge is achieved.

When I adjust the volume on the iPod I do not hear any change.

• The headphones and bone conductor are amplified by the iLs Amp. To change the levels, adjust the volume on the iLs Amp.

I hear a buzzing sound coming from the Bone Conductor, what’s happening?

• You likely have the Bone Conduction Level set too high. The Bone Conductor is a sensitive device that requires specific volume levels. Please always refer to your iLs Protocols and never set the Bone Conduction level higher than prescribed. Permanent damage to the Bone Conductor may occur.

How do I adjust the balance?

• The balance may be adjusted by fingernail, flathead screwdriver, or small coin. As you move the control across the zero point you will feel a small detent, this indicates a precise setting of center.

Can I plug my iLs iPod into a computer and add music?

• The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need to complete a unique listening program. By plugging your iPod into your computer you risk deleting all iLs Music. The iLs iPod has been pre-programmed to work as a stand-alone music player that does not require a computer for operation.

I think my headphones may be malfunctioning, how do I check?

• First turn all the volume knobs down. Make sure all plugs are inserted into the jacks fully. Next, Play a piece of music. First turn the BC Knob to +1 to check the BC level, return it to 0 after you have check for signal. Next turn up the AC knob, and then turn the balance all the way right to check the right channel, and all the way left to check the left channel. If you cannot hear a signal in any of these channels, your headphones may need repair, please contact iLs Support.

iLs Focus

My iPod is frozen, what do I do?

• Toggle the Hold Switch on and off (set it to Hold, and then turn it off again).
• Press and hold the Center and Menu Button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.

How can I extend my battery life?

• Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power.
• Use the iPod and Amp regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).
• Use the pause button, or turn the iPod off by holding the play/pause button for 2 seconds when you are not listening.

How do I know when the amp and iPod are fully charged?

• The blue light on the back of the amp will turn off when it has reached a full charge.
• The iPod will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off, the screen will say “Charged” when a full charge is achieved.

When I adjust the volume on the iPod I do not hear any change.

• The headphones and bone conductor are amplified by the iLs Amp. To change the levels, adjust the volume on the iLs Amp.

How do I adjust the Bone Conduction Level?

• The Bone Conduction level is preset. There is no need to adjust the bone conduction level with the iLs Focus. The Bone Conduction varies in relation to the music that is playing.

How do I adjust the balance?

• The balance may be adjusted by fingernail, flathead screwdriver, or small coin. As you move the control across the zero point you will feel a small detent, this indicates a precise setting of center.

Can I plug my iLs iPod into a computer and add music?

• The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need to complete a unique listening program. By plugging your iPod into your computer you risk deleting all iLs Music. The iLs iPod has been pre-programmed to work as a stand-alone music player that does not require a computer for operation.

I think my headphones may be malfunctioning, how do I check?

• First turn the volume knob down. Make sure all plugs are inserted into the jacks fully. Next, play a piece of music. Now you should hear the Bone Conductor. Turn up the volume knob, and then turn the balance all the way to the right to check the right channel, and all the way left to check the left channel. If you cannot hear a signal in any of these channels, your headphones may need repair. Please contact iLs Support.

Expressive Language Kit

When performing an Expressive Language Activity I can only hear my voice in one ear.

• Depress the MONO button on the Headphone Amp; it is located in the lower left corner. This function blends the microphone and actives content into each ear.

When performing an Expressive Language Activity I do not hear the actives content.

• Make sure the actives content is playing on the iPod, a blue play symbol will be shown in the upper left corner of the iPod. Confirm the volume on the iPod is turned up to Maximum by using the click wheel, and that the volume knobs on the headphone amp are at a 9 o’clock position.

When performing an Expressive Language Activity I do not hear my voice.

• Make sure the microphone is turned on, the gain and drive are at 12 o’clock on the Tube Pre, and the volumes on the headphone amp are at 9 o’clock.